Nayatel Internet Packages — FTTH Plans for 2026

Q: Is Nayatel available outside Islamabad and Rawalpindi?

Nayatel's main coverage is in the Twin Cities (Islamabad and Rawalpindi). They also operate in Peshawar and Faisalabad with smaller footprints. They are not available in Lahore, Karachi, Multan, Quetta, or smaller cities. For those areas, look at PTCL, StormFibre or local fiber providers like Transworld or Optix.

Q: What happens if Nayatel goes down — do I get a refund?

Nayatel publishes an uptime commitment of 99.5% per month. If they miss this, you are entitled to a service credit applied to your next bill. Outages are usually short (1-4 hours) and rare. The rare longer outages (more than 24 hours) typically get a full day's credit added automatically without you having to request it.

Q: Can I upgrade or downgrade my Nayatel package mid-month?

Upgrades take effect immediately and you pay a prorated difference for the remainder of the month. Downgrades take effect at the next billing cycle — they cannot be applied mid-month. There is no fee for upgrade or downgrade actions.

Q: Does Nayatel work during power outages?

The ONT (the fiber modem) needs electricity to function, so a power cut breaks your connection. Most users add a small UPS (uninterruptible power supply) of around 5,000 mAh capacity, which keeps the ONT and the router running for 4 to 8 hours. The fiber backbone itself usually keeps running on backup power at Nayatel's exchanges during routine load-shedding.

Q: Can I take my Nayatel connection with me if I move house?

Yes, if the new house is also in a Nayatel coverage area. Submit a shifting request via the Nayatel app or by calling 111-11-44-44 at least one week before moving. The shift fee is around Rs. 1,500 and includes uninstalling the old setup and installing fresh at the new address. The package and pricing stay the same.

Q: Is Nayatel faster than PTCL Smart fiber at the same speed tier?

In raw download speed, both should deliver the advertised speed consistently. Where Nayatel typically wins is upload speed, latency, and consistency during peak hours. Independent customer satisfaction surveys consistently rank Nayatel higher than PTCL in the Twin Cities, though PTCL has improved noticeably since their FTTH rollout accelerated in 2024.

Nayatel is a fiber-to-the-home (FTTH) internet provider based in Islamabad. Founded in 2006 by former PTCL engineers, the company has built a reputation as Pakistan's most reliable home broadband provider, with consistently high customer satisfaction and the most extensive fiber network in the Twin Cities. Their coverage is limited primarily to Islamabad, Rawalpindi, Peshawar and Faisalabad — but where Nayatel is available, they are usually the premium choice.

Why Nayatel still leads the Twin Cities

Nayatel is the right fit for these kinds of households:

Anyone in Islamabad or Rawalpindi who depends on stable internet for work — remote employees, freelancers, professionals running video calls or webinars.
Households with multiple users streaming, gaming and video-calling simultaneously.
Families with school or university students needing dependable connectivity for online classes and submissions.
Small home offices and clinics that cannot afford downtime during business hours.

Nayatel is not the right choice if you live outside their coverage footprint or if you only need light occasional internet. The monthly fees start at around Rs. 2,500 — overkill for someone whose entire internet usage could be covered by a Rs. 1,100 mobile data bundle.

Things to consider before booking

The first thing to check is whether Nayatel is actually available at your specific address. Their coverage map looks broad on paper but the actual fiber availability is street-by-street. Some neighbourhoods are fully fiberised; others have fiber on the main road but not on side streets. Call Nayatel's helpline (051-111-11-44-44) with your exact address before assuming you can sign up.

The second thing is the installation timeline. Once you submit an application, Nayatel typically schedules a survey visit within three to five working days, followed by installation about a week later if the property already has fiber drop available. If new fiber drop is needed, installation can take three to four weeks. Plan accordingly if you are switching from an existing provider — keep the old connection active until Nayatel is up.

The third thing is the contract structure. Nayatel does not lock customers into long contracts — month-to-month is standard. You can downgrade, upgrade or cancel at the end of any billing cycle without penalty. The setup fee is paid once upfront and is not refundable, but there is no early termination penalty on the monthly fee.

The fourth thing is the static IP and additional services. Nayatel offers static IP addresses (useful for remote desktop access, security cameras, small servers) for an extra monthly fee. They also bundle a landline phone number and optionally IPTV — though most users skip IPTV in favour of streaming services like YouTube Premium and Netflix.

Nayatel residential packages today

The packages below are Nayatel's standard residential offerings as of 2026. Business and dedicated-bandwidth packages are priced separately and start higher. All residential packages include unlimited data — there is no monthly data cap on any tier.

Nayatel residential FTTH packages (Twin Cities)
Package	Speed	Setup fee	Monthly fee	Includes
Lite	15 Mbps	Rs. 4,999	Rs. 2,499	Unlimited data + landline
Standard	50 Mbps	Rs. 4,999	Rs. 3,499	Unlimited data + landline + 2 emails
Premium	100 Mbps	Rs. 4,999	Rs. 4,999	Unlimited data + landline + 5 emails + 100 GB cloud
Ultimate	250 Mbps	Rs. 4,999	Rs. 7,499	Unlimited data + landline + IPTV starter + 10 emails
Ultra Pro	500 Mbps	Rs. 4,999	Rs. 10,999	Unlimited data + full IPTV + 20 emails + 500 GB cloud

Nayatel sometimes runs setup-fee waivers during festival seasons (Eid, Independence Day, December) — the Rs. 4,999 installation cost gets reduced to Rs. 1,500 or sometimes zero. Worth waiting for a promo if you can.

How to get Nayatel installed at your home

Verify coverage at your address
Visit nayatel.com or call 051-111-11-44-44. Provide your full address including house number, street, sector or block. The Nayatel rep will confirm whether fiber drop is available at your location. Do not skip this step — submitting an application without fiber availability wastes time.
Submit an online application
Fill the online form on nayatel.com with your name, CNIC number, complete address and contact mobile number. Upload a CNIC scan. Select the package you want. There is no payment at this stage — the form just registers the request.
Site survey visit
Within three to five working days, a Nayatel surveyor visits your home to check the fiber drop point and plan the cable route. The visit usually takes 20 to 30 minutes. They confirm the installation date at the end of the visit.
Installation and activation
The installation team arrives on the scheduled day, runs the fiber cable into your house, installs the ONT (small white box) and the router, configures the Wi-Fi password, and tests speeds. Full installation usually takes two to four hours. You pay the setup fee at the end and the first month's bill arrives separately.

Nayatel — common questions before signing up

Is Nayatel available outside Islamabad and Rawalpindi?

What happens if Nayatel goes down — do I get a refund?

Can I upgrade or downgrade my Nayatel package mid-month?

Does Nayatel work during power outages?

Can I take my Nayatel connection with me if I move house?

Is Nayatel faster than PTCL Smart fiber at the same speed tier?

One more thing about Nayatel

Nayatel's reputation in the Twin Cities is unusual in Pakistani telecom — they actually have customers who recommend them enthusiastically rather than just tolerating them. Most of this comes from genuine investment in customer service. Their helpline (111-11-44-44) typically answers within two rings during business hours, the engineers know their craft, and complex tickets get escalated and resolved within a working day. This is rare in Pakistan's broader telecom landscape.

If you are choosing between Nayatel and PTCL in Islamabad or Rawalpindi, the deciding factor is usually price. Nayatel costs 20% to 40% more than equivalent PTCL packages but delivers noticeably better reliability. If your work depends on the internet being up, Nayatel is worth the premium. If you can tolerate occasional outages, PTCL is fine.

Prices in the table above reflect Nayatel's standard residential tariffs in early 2026. Business plans, dedicated bandwidth, and static IP add-ons are priced separately and require a custom quote from the sales team.